SunHarvest Privacy Policy

About this policy


SunHarvest New Energy Solutions Pty Ltd, ABN 21 683 625 318 respects your privacy. This policy explains how we collect, use, share and protect your personal information when you visit sunharvestnes.com.au, contact us, or buy a solar battery from us.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. In this policy, "we", "us" and "our" mean SunHarvest, and "you" means anyone whose personal information we handle.



What personal information we collect


We collect the information we need to answer your enquiry, quote, install and support your system. This may include:

  • Contact details: your name, phone number, email address, and postal and installation address.
  • Property and energy details: whether you have solar, details of your inverter, switchboard and roof, your electricity bills and usage, and photos you send us or we take during an inspection.
  • Purchase and installation details: quotes, products, installation dates, warranty registrations, and the details needed to claim the federal battery rebate, such as your National Metering Identifier (NMI).
  • Payment details: records of payments you make. [CONFIRM: card payments are processed by our payment provider, and we don't store full card numbers.]
  • Communications: emails, call notes, and messages sent through Facebook, Instagram or our website.
  • Website and device data: your IP address, browser, pages visited, clicks, and how you found our site.


We don't usually need sensitive information. If you tell us about something that affects your power needs, such as life support equipment, we use it only for that purpose and with your consent.



How we collect it


We collect most personal information directly from you, when you:


  • fill in a quote or contact form on our website
  • call, email or message us, including through Facebook  or Instagram Messenger
  • have an on-site inspection or installation
  • use our website, through cookies and similar tools (see Cookies, analytics and advertising)


We may also receive information from third parties with your permission, such as your electricity retailer or a referral partner. You can ask general questions without giving your name. To quote, install a system or claim a rebate, we need your name and contact details.



Why we use it


We use your personal information to:


  • respond to your enquiry, call you back and prepare your quote
  • assess your home and design a system that suits it
  • install and commission your system, register warranties and provide after-sales support
  • claim the federal battery rebate for you and, if you choose, help you join a NSW program such as a virtual power plant
  • process payments and keep the records the law requires
  • send you updates and offers, where you've agreed or the law allows
  • understand how people use our website and measure our advertising
  • comply with the law and resolve disputes


We don't sell your personal information.



Who we share it with


We share personal information only as needed for the purposes above. This may include:


  • Installers and contractors who carry out inspections and installations for us
  • Registered agents and the Clean Energy Regulator, to create and assign small-scale technology certificates (STCs) for the federal battery rebate
  • Manufacturers and distributors, such as Sumray, HGNESS, Fox ESS and Solis, to register and service warranties
  • Your electricity distributor or retailer, for grid connection approvals and metering
  • NSW Government accredited certificate providers or virtual power plant operators, if you choose to join a NSW program
  • Service providers that help us run our business, such as website hosting, email, customer management, payment processing, accounting, and analytics and advertising platforms (Google and Meta)
  • Professional advisers, insurers, and government or law enforcement bodies, where the law requires or allows it



Overseas disclosure


Some service providers, including Google and Meta, may store or process information outside Australia, including in the United States. We take reasonable steps to make sure they handle it in line with the Australian Privacy Principles.



Cookies, analytics and advertising


Our website uses cookies and similar tools so it works properly, so we can see how people use it, and so we can measure and improve our advertising.

 

You can control cookies in your browser settings, and block or delete them at any time. Some parts of the site may not work properly if you do. You can also:




Marketing and opting out


With your consent, or where the Spam Act 2003 (Cth) allows, we may email or text you about our products, offers and rebate changes. Every marketing email and SMS includes a way to unsubscribe.


You can also ask us to stop at any time by calling 0434 455 785 or emailing sales@sunharvestnes.com.au. We'll still contact you about your quote, installation or warranty when we need to.



Security and retention


We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, change or disclosure. These include password-protected systems, limiting access to the staff and contractors who need it, and using reputable service providers. No method of sending information over the internet is completely secure.


We keep personal information only as long as we need it for the purposes in this policy, or as long as the law requires. Installation, warranty and rebate records are kept for [CONFIRM: number] years. When we no longer need information, we securely destroy it or remove anything that identifies you.


If a data breach is likely to cause you serious harm, we'll tell you and, where required, the Office of the Australian Information Commissioner (OAIC).



Access, correction and complaints


You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below. We'll respond within 30 days, and we may need to confirm your identity first. In limited cases the law lets us refuse access, and if we do, we'll tell you why.

If you have a complaint about how we've handled your personal information, please contact us first. We'll look into it and respond within 30 days.

If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner on 1300 363 992.



Contact us


For privacy questions, access or correction requests, or complaints:


  • SunHarvest, U40/7 Hoyle Ave, Castle Hill NSW 2154
  • Email: sales@sunharvestnes.com.au
  • Website: sunharvestnes.com.au



Changes to this policy


We may update this policy from time to time. The latest version is always on our website. Last updated: 21/10/26